Shipping & Return Policy
We know you are anxious to get your pattern and start making and creating right away, so we strive to get patterns out the day after you order them. Sometimes during peak times we may be a little slower, but rest assured you will get a tracking number soon.
For downloadable patterns, these are emailed immediately after checking out. Look for your ‘reciept’ email that contains links to download them. You can also visit your account page to view your available downloads.
Downloadable Patterns: Sorry, there will be no returns for downloaded patterns. However, we realize sometimes we change our minds after purchasing or have technical issues printing out the pattern. If you would like to have us ship a physical pattern to you instead of the download pattern, as long as we have the pattern in stock (not all patterns are available for print) then we will be happy to ship you the pattern for just the cost of shipping (typically $6-7 in the US). You must contact us in order to do this.
Printed and Shipped Patterns: For physical patterns that were shipped, you have 30 days to return an un-opened and un-damaged pattern for a refund on the cost of the pattern. Return shipping cost is your responsibility and we will only refund the cost of the pattern, not the original shipping.
Cutting Files: We are happy to send the SVG cutting files for a pattern you purchase through us or through a quilt store. Please send us the UPC code number via the contact form.
Most patterns ship out via USPS Priority Mail within a day or two of completing your order. We do not ship weekends so orders purchased on Fri/Sat/Sun will be shipped Monday or Tuesday. If you prefer a different method of shipment please contact us prior to ordering.
Woo boy! It can be expensive to ship international! Sorry for this! We recommend downloading and printing the patterns to save on the shipping fees. We are constantly monitoring and adjusting our international shipping rates so that they are accurate. The automatic charges are an ESTIMATE ONLY. Appropriate customs documents will be filed.